Frequently Asked Questions

Our products and services

At Andent, we pride ourselves on delivering exceptional customer service and the highest quality results for Australian dentists and their patients. All of our products are crafted by our skilled technicians at our Melbourne laboratory.

We’ve been at the forefront of digital dentistry and digital technology solutions in Australia for three decades, helping you reduce your workload, simplify your processes and minimise chair time for patients.

Are your products Australian Made?

Do you offer metal-free restorations?

What is your process for shade taking?

We recommend using the VITA Classical shade guide and VITA Tooth-guide 3D MASTER® shade guide. For cases with more difficult shades, we encourage you to send us photos so we can match the shade to your patient as closely as possible. You can send photos to [email protected].

If you're not sure which shade your patient needs, we also offer custom shade matching at our Melbourne laboratory at an extra charge.

Can you advise me on a specific case?

Ordering and invoices

Where can I get more lab sheets?

You can download lab sheets from our Forms & Guides page or the resource centre in the Andent+ portal. You can also order physical lab sheets from your portal.

What are your prices for implant crowns?

Can you send me your mouthguard colour chart?

Where can I get a copy of my invoices?

Do you charge for pick up and delivery?

Your local digital dental lab

We’re not just another lab; we’re your digital dental partner, here to support you with digital solutions that blend global technology with Melbourne’s local touch. Every product is 100% Australian-made from premium materials for quality, trust and a smooth experience from start to finish.

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