Terms and Conditions


1. These are the terms and conditions of Andent Pty Limited (ACN 006 292 922) (herein after referred to as ‘Andent’ ‘we’, ‘us’, ‘our’ or ‘it’).

2. We reserve the right to add to, delete or change these terms at any time. Any changes to our terms and conditions will be published on our website at www.andent.com and you should refer to the website from time to time for any such changes.


3. Any instruction received by Andent from the customer for the supply of goods and services shall constitute acceptance of the terms and conditions contained herein.

4. Upon acceptance of these terms and conditions by the customer, the terms and conditions are binding and can only be amended with the written consent of Andent.


5. Andent reserves the right not to accept an order for goods and services from a customer.

6. Credit is provided to the customer at the sole discretion of Andent, and can be withdrawn at any time. Andent reserves the right to request payment in advance from a customer.


7. The price of the goods and services provided shall be detailed in writing by Andent to the customer. Prices are subject to change without notification. A current price list can be obtained from Andent Customer Service.

8. GST and other taxes shall be added to the price, in accordance with relevant legislation.

9. Where credit has been provided by Andent, invoices are due for payment thirty (30) days from invoice date. Any balances outstanding over 30 days may incur interest and administration charges.

10. Payment can be made by credit card, electronic funds transfer or cheque. American Express credit cards currently incur a 3% surcharge, which is subject to change at any time.


11. The customer is responsible for the safe and timely delivery of jobs sent to Andent for processing. Andent takes no responsibility for jobs that are delayed, damaged or lost in transit to Andent. The customer is responsible for payment of all delivery costs to Andent.

12. Normal turnaround times for jobs are between 2 and 10 in-lab days, depending on product. This is conditional on there being no delays as a result of factors beyond our control. Cases may take longer than 10 working days where there are technical queries from the Andent technicians, potential problems to discuss, or where photographs are requested by the customer. Implants cases take longer to manufacture.

13. Andent is responsible for the delivery of completed work back to the customer.

14. Andent will only make delivery of completed work to the business address of the customer. Andent will not deliver completed work to a residential address.


15. Andent offers a guarantee on all crown and bridge work for any fractures or defects that occurred as a result of the manufacturing process (Guarantee).

Where Andent agree to replace the product, the new item will be made to the identical specification as the original product. Substitute materials will not be accepted. The Guarantee is subject to the following conditions.

a. The Guarantee is valid for the following products only (Products) from date of original invoice to the customer for the period specified below:
• Crowns (excluding fully milled zirconia and e.max ) for a period of 5 years;
• Fully milled zirconia for a period of 10 years; and
• e.max for a period of 2 years
• Removable appliances for a period of 3 months
b. The damaged product must be returned to Andent for inspection.
c. The item will be remade for the customer for no charge, except that semi-precious or high precious metals used in the remake will be charged for, new abutments or parts associated with Implant cases will be charged for, and a postage and handling fee will apply to the dispatch of the replacement item.
d. The guarantee extends to the replacement product provided, except where in the view of Andent the material selected by the customer has a higher than usual chance of fracture.

16. Andent reserves the right to void the warranty, if in its sole judgment the damage has not been caused as a result of the manufacturing process.

17. There is no written guarantee on removable prosthodontics such as dentures/splints. Andent will assess each case to determine whether a full or partial refund, or a replacement part will be provided.


18. Andent will provide goods or services to the customer based on the order sheet provided by the customer, and may from time to time discuss the case with the customer through email, or by telephone. The customer acknowledges that such discussions, and any representations by Andent, should be used merely as a guide rather than a definitive recommendation to adopt any specific action or treatment. Nothing transmitted in the course of such discussions shall constitute the establishment of a doctor-client-patient relationship between the customer and Andent. Responsibility for the diagnosis of a medical condition, and for the prescription of treatment planning or medicines, rests solely with the customer.


19. These Terms are governed by the laws of Victoria. No action or proceeding may be commenced or maintained in relation to the site, the Services or these Terms except in a court of appropriate jurisdiction in the Commonwealth of Australia.


20. The requirements of meeting both the legal and professional practice requirements of consent for treatment are a requirement when providing patient’s personal information.

21. For industry guidelines and forms please refer to the ADA Guidelines for Consent for Care in Dentistry form and Patient Consent Form. Both are available on our website and customer portal. If you would like a copy please contact us on [email protected]


22. Pavona Pty Ltd (ACN 002 712 085) trading as Andent, collects personal information about you to provide you with products and services. If your personal information is not collected, we may not be able to do those things. Andent may disclose personal information about you to our manufacturing partners and other third party service providers such as our marketing partners. Some of these parties may be located overseas, including in the United States, the European Union or China. If you provide us with information about another person, you must provide them with a copy of this Privacy Notice.

Our Privacy Policy contains information on how you can access or seek correction of the personal information we hold about you and how you can make a privacy complaint and how we will deal with your complaint. To access our Privacy Policy, please visit our website at www.andent.com, or contact us at [email protected] or 03 9650 6766 to obtain a copy.fully