Send a Case

Whether you have a digital scan or an impression ready to go, sending your lab work to Andent is quick and easy. Please note you need to have an active Andent account to submit a case. If you don’t have an account, sign up here.

TRADITIONAL

Toll Priority Courier Service

Convenient, traceable and fast. Cases will be collected right from your practice. When your case is ready to send, simply click the button below to order your pick-up online.

Local Pick-up Service (Melbourne metro area only)

Please phone customer service to organise pick-up from your practice.

DIGITAL

Login to Andent+ to send us your Digital Scan.

Operating Hours

Monday to Friday
9am to 5pm AEST

Courier Address

13 Harper Street
Abbotsford VIC 3067

Postal Address

Collins Street
P.O. Box 18109
East Melbourne VIC 8003

Turnaround Times

We understand that you need your patients’ cases turned around quickly. That’s why we’re dedicated to quick turnaround times, without ever compromising on the work or quality that we send out.

You’ll receive a confirmation email once we’ve received your case in our lab. When your case is ready for dispatch, we’ll send you a second email advising you that it’s on the way, with tracking details for your added convenience.

Material Type Turnaround Time
48 Hour Crowns* 2 in-lab days
100% Monolithic Zirconia Crowns 7 in-lab days
Laminated Zirconia Crowns 7 in-lab days
IPS e.max® Crowns 7 in-lab days
VITA Crowns 7 in-lab days
Gold Crowns (NPG) 7 in-lab days
Gold Crowns (Precious) 10 in-lab days
Titanium Crowns 8 in-lab days
PMMA Temporary Crowns 5 in-lab days
Porcelain Fused to Metal 8 to 10 in-lab days
Hybrid PMMA Implant Restoration 10 in-lab days
Post (single) 6 in-lab days
Post with Crown 10 in-lab days
Implants (single) 10 in-lab days
Diagnostic Wax-Up 5 in-lab days
4+ units +2 in-lab days
Digital Splint (Hard) 5 in-lab days
Night Splint (Soft) 3 in-lab days
Occlusal Splint (Hard/Soft) 3 in-lab days
Anterior Jig (Clenching Inhibitor) 3 in-lab days
Mouthguards 2 in-lab days

FAQs

Q: Are your products Australian Made?

A: Yes, we proudly craft all of our products in our Melbourne laboratory. Our Products also carry the Australian Made symbol.

Q: How fast can you turn around a crown?

A: Our 48 Hour Range of crowns can be crafted in 48-hours in a range of materials. Find out more here.

Q: Why should I use Andent?

A: At Andent we pride ourselves on providing exceptional customer service and the highest quality cases for our customers and their patients. Our skilled technicians backed by 3 generations of experience craft all your cases in-house at our Melbourne laboratory. Additionally, we are at the forefront of digital dentistry and digital technology solutions in Australia. Reducing your workload, simplifying processes, and minimising chair time for patients.

Q: I need advice on a specific case, can you help?

A: Yes, please get in touch with our customer service team on 03 9650 6766 between 9am and 5pm, Monday to Friday.

Q: Please send/email me more lab sheets.

A: You can download lab sheets from our Forms & Guides page. You can also find these in the resource centre when you login to the Andent+ portal. The Andent+ portal also allows you to order physical copies of lab sheets, simply login and head to the resource centre.

Q: What are your prices for implant crowns?

A: Our crowns are crafted in a variety of materials. Please get in touch with our customer service team on 03 9650 6766 to request a price list, or login to the Andent+ portal and select resource centre. Here you can download a number of Andent resources including our price list.

Q: Where can I get a copy of my invoices?

A: You can get in touch with our customer service team on 03 9650 6766 from 9am – 5pm, Monday to Friday. Alternatively you can login to your Andent+ portal where you can see all of your current invoices and make payments directly through the portal.

Q: Do you charge for pick up and delivery of cases?

A: We use and recommend TOLL. You can order TOLL pay-as-you-go satchels here.

Q: Do you offer metal-free restorations?

A: We use a range of quality materials in our restorations including non-metal materials. Visit our Crowns and Bridges page to find out more about the materials we use.

Q: Can you send me your mouthguard colour chart?

A: You can download a copy of our mouthguard colour chart here. If you’d like a physical copy sent to you, please get in touch with our customer service team on 03 9650 6766 between 9am and 5pm, Monday to Friday.

Q: Shade Taking

A: We use a variety of systems and can match almost all shades requested. For all cases, especially cases that have difficult shades, we encourage that photos are added to the job to create a more accurate guide to your patient’s requirements. We recommend using the VITA Classical shade guide and VITA Tooth-guide 3D MASTER® shade guide to match shades. If you are unsure of which shade to use we do custom shade matching at our Melbourne laboratory for an added charge.
Please send all photos to –photos@andent.com