Genuine Implant Package Terms and Conditions

The terms and conditions for the Andent (“Andent” or “it”) Genuine Parts Restorative Implant Package (“Package”) are described below and must be read in conjunction with our standard terms and conditions.
‘You’ refers to you, the user, together with any company or other business entity you are representing. Andent reserves the right to add to, delete, change or limit these terms and conditions in whole or part at any time. As such, you should check these terms and conditions from time to time for such changes.

1. Package Terms

1.1. By completing an order form for the Package, you agree to be bound by these additional Terms and Conditions (“Terms”).

1.2. Package includes

a. Single implant crown being either

i. Porcelain fused to metal

ii. Fully milled zirconia

iii. Porcelain fused to zirconia

b. Genuine titanium base and screw from the implant company specified in our marketing materials, and as selected by You.

c. Implant soft tissue model

d. Implant analog

1.3. Package does not include bridges, denture restorations (including materials), hybrid restorations, pink resin/porcelain, non-custom implant components, semi or high precious alloys, cross pinning or freight charges.

1.4. A written guarantee for the crown, abutment, screw and implant fixture (“Products”) will be supplied on request. The guarantee periods are:

a. Crowns – as per Andent standard guarantee for such product

b. Abutment and screw – 5 years

c. Implant fixture – 5 years

1.5. The warranty will be voided if there are technical issues with the impression, models or occlusal records. If reasonably known, Andent will advise you of any technical issues and you may determine whether to continue the order without a warranty, or send new records to Andent. Any decision as to whether a technical issue will void the warranty is at the sole discretion of Andent.

1.6. The warranty ONLY covers the hardware replacement costs of the original implant fixture, abutment, crown or prosthesis. Any changes to implant system, abutments, materials or restoration will not be covered. For the avoidance of doubt, the warranty does NOT cover:

a. Any costs associated with the surgical removal or replacement of the implant fixture, abutment, crown or prosthesis;

b. Any costs associated with the prosthetic removal, enhancement, repair of the implant fixture, abutment, crown or prosthesis; and

c. Any costs associated with the prosthetic temporisation including temporisation materials, restorations or any other element of the procedure.

d. Any other costs not specified in Clause 1.6.

1.7. Failures from trauma, excessive occlusal loading, improper occlusion, poor oral hygiene, incorrect seating or placement of the abutment and / or crown or prosthesis, bone loss, periodontal disease, side effects of systemic disease and its management, improper maintenance schedule by the dentist, the appropriateness of a particular treatment or product you make for a patient and any other failure which is unrelated to the manufacturing process is not warranted.

1.8. Any claims under this warranty must demonstrate adequate bone support of the fixture pre-restoratively (radiographically), correct seating of the abutment (post-torque) radiographically, return of any parts of the failed Products and a copy of clinical notes in relation to the clinical history of the restoration (including full medical history before implant placement).

1.9. If a Product is covered by the warranty, Andent will provide you with the replacement product

2. Indemnity

2.1. Andent will not be responsible for or liable for any injury or damage, accident, loss, delay or irregularity that may be caused to persons or property in connection with any goods or services purchased as part of the Package.

2.2. You agree to indemnify and hold Andent and its suppliers, affiliates, partners, subsidiaries, directors, shareholders and employees (collectively, the ‘Indemnified Parties’) harmless from any and all claims and demands, losses, liability costs and expenses (including, but not limited to, reasonable attorneys’ fees), incurred by an Indemnified Party arising out of or related to:

a. your breach of these Terms;

b. any information submitted, or otherwise provided by you;

c. any dispute or litigation between an Andent and a third party caused by your actions; and

d. your negligence or violation or alleged violations of any rights of another. These obligations will survive any termination of your relationship with us. To the fullest extent permitted by law, the foregoing indemnity will apply regardless of any fault, negligence, or breach of warranty or contract of ours and /or our suppliers, affiliates, partners, subsidiaries and employees.

2.3. Andent is not liable for any consequential, indirect or special loss or damage, loss of profits, loss of business, business interruption, costs or amounts that you are liable for arising out of any loss suffered by third parties under or relating to the Package, the purchase of the Package or the use of the Package whether in contract, tort (including without limitation negligence), in equity, under statute, under an indemnity, or on any other basis, whether or not such loss or damage was foreseeable and even if advised of the possibility of the loss or damage.

2.4. You must indemnify Andent and its respective related bodies corporate employees, servants, agents and contractors, and must keep Andent indemnified from and against any and all claims, demands, liability, loss, damages (whether liquidated or otherwise), costs (including legal costs on a solicitor and his own client basis), and expenses, for personal injury or death, or loss of or damage to tangible property caused by your negligence or willful misconduct, whether incurred against or by Andent in respect of use of the Package and the provision of any goods or services by us. To the extent that Andent loss is caused by Andent negligence, your liability is diminished.

3. General Terms

3.1. Interpretations of Program Terms shall be at the sole discretion of Andent.

3.2. These Terms are governed by the laws of Victoria. No action or proceeding may be commenced or maintained in relation to the Package or these Terms except in a court of appropriate jurisdiction in the Commonwealth of Australia.

3.3. If any provision of this agreement shall be invalid, void, illegal or unenforceable, the validity, existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired.

3.4. The failure by us to enforce any provision of term and condition of this agreement shall not be treated as a waiver of that provision, nor shall it affect our right to subsequently enforce that provision.

This guarantee is offered to dentists who have sourced the Package from Andent and is not intended to exclude or limit any rights or remedies a consumer may have under the Australian Consumer Law.